Whenever a client selects a service on our shop page, they will be taken to that project’s ordering page. Each project’s page has a small contact form on it located above the “add to cart” button. The client will use this form to provide us with a name and email address for the client so that we may communicate and distribute all necessary paperwork (explained in the next step) before the client orders the service. The client SHOULD NOT use the “add to cart” button or checkout at this time. No payment or obligation of any kind is required at this point in the ordering process, and checking out requires a deposit payment. These deposits are NON-REFUNDABLE, so please be sure to only use the inquiry form first.

 This is where we send all the documents for you to fill out so we make sure we make your project the way you envision it. This allows clarity for the client to know exactly what to expect form us.

Let’s pretend the client orders a logo, the documents they will receive are as follows:

-First we will send a Project Proposal which is a breakdown of the services they requested, and the place where the client will decide if they want to move forward with the project. In this instance, it would explain every part of the logo design process such as a timeline, all expected deliverables, etc. If the client likes what they see, they tell us they would like to move forward with the project. If they don’t wish to move forward, the order is rejected and no further action is required from the client.

-Next, we send a Contract. This is the official document that grants us permission to work on the project for the client. It’s essentially the Project Proposal again but with a lot more detail and inclusion of pricing details, deadlines and deliverable dates, payment terms, legal stuff, etc. The contract will require a signature from The designer (That’s us) and the client. Once signed, we send another copy with both signatures to the client for their records. If they don’t wish to sign or move forward, the order is rejected and no further action is required from the client.

-Along with the contract (probably in the same email) we send a questionnaire to collect information about the client, their company and its values, target audience, all that boring but important stuff. If the client decided not to move forward with the project, this document can be disregarded.

Not every project will require a project proposal and contract to complete, that is mostly for the larger branding and business projects and those who require a large number of services at once. For example, someone who needs the Super Elite branding package is gonna have a bit of paperwork to finalize with us, while someone who just needs a flyer may only need to fill out a small questionnaire. Every project no matter the size or complexity works on our deposit system. 

If the client was required to sign a contract, once we have that signature form the client, we can begin processing the order. If no contract was required, the client will recieve the link to order the service (explained in the next step) after completion of any documents required.

We will send the client a link to officially order the service (this link will simply bring the client to the same project page that they used to fill out the project inquiry). This time, the client will use the “add to cart” button. When the client places an order, the information they provide to place the order will allow them to create an account with us. Don’t worry, this isn’t some secret way for us to spam clients with marketing emails, the most they might receive is the very occasional coupon code. Our clients must make an account with us, this way they have a portal to come to for remaining payments and have access to all the details of every order. That’s the only reason we require the account, it simply streamlines the entire process and causes less miscommunications.

A successful payment of the deposit is our green light to begin working on your project. If we do not receive a deposit payment, the order will be canceled and will require a new contract signature to begin again. All deposits are 25% of the grand total of the order, and are absolutely nonrefundable for any reason. This will all be stated and expanded upon in the contract.

Now that we have our green light from the client’s deposit payment, we begin working on the project according to the contract. We communicate our progress with the client as we work on them, usually in the form of designs to be approved or rejected and reworked.

Once we finish the project, we will inform the client their project is done. We will send the files of all the deliverables (most likely in the form of a ZIP file) only after the client pays the cost of the project in full. The client has approximately 30 days after the date they receive notice that the project is completed to pay in full in order to avoid non-payment penalties, unless the client has worked out a different payment arrangement with us which would be reflected in the contract mentioned earlier. Once full or final payment is received, we send the client all files for the project.